Privacy Policy

1. Who We Are

CGLUX Cartagena is a private luxury travel concierge operating in Cartagena de Indias, Colombia. We design and coordinate bespoke travel experiences for international guests. This policy explains how we handle personal information you share with us through this website or by contacting us directly.

2. Information We Collect

When you submit an inquiry through our contact form or reach out via WhatsApp or email, we may collect the following:

• Your full name
• Email address
• Travel dates and group size
• A description of the experience you are looking for
• Any other information you choose to include in your message

We do not collect payment information through this website. Payments, if applicable, are handled through secure channels communicated directly to you.

3. How We Use Your Information

The information you provide is used exclusively to:

• Respond to your inquiry and understand your travel preferences
• Plan and coordinate your experience in Cartagena
• Communicate with you before, during, and after your visit

We do not use your information for marketing or advertising purposes without your explicit consent.

4. We Do Not Sell Your Data

CGLUX Cartagena does not sell, rent, or share your personal information with third parties for commercial purposes. Information may be shared only with the vendors, guides, or service providers directly involved in fulfilling your experience — and only to the extent necessary to deliver those services.

5. Data Retention

We retain your information for as long as is reasonably necessary to provide the services you requested and to comply with any applicable legal obligations. If you would like your information removed from our records, you may contact us at any time and we will honor that request promptly.

6. Cookies and Analytics

This website does not currently use tracking cookies or third-party analytics tools. If this changes in the future, this policy will be updated accordingly.

7. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: booking@cgluxcartagena.com
WhatsApp: +57 301 716 3462